North Arlington Pediatric's Medical Home
The staff at NAP works closely with families to create a medical home for children who have special health care needs (a chronic condition lasting more than one year). The medical home is a relationship between you and the health care professionals who care for your child. A medical home is an accessible, family-centered, comprehensive, continuous, compassionate, and culturally effective way for NAP to partner with you in the care of your child. Through our medical home model we are able to support and guide families as they navigate the often complex medical system and help support parents as they advocate for the needs of their child at school and in the community.
Nicole Heilemann, RN
Nicole is a Nursing Care Coordinator in our Medical Home office. Nicole has over 10 years of experience working as a Registered Nurse, specializing in the pediatric population and their families. Nicole has previously worked in the Pediatric Intensive Care Unit (PICU) at Lutheran General Hospital as well as a Care Coordinator in the Fetal Cardiology Program at Lurie Children's Hospital. After working in the PICU, Nicole obtained her Master's in Nursing where she also taught nursing students. Being a previous North Arlington Pediatric patient herself, Nicole was excited to return to NAP as a new mom and then quickly joined the NAP team in 2021. Nicole enjoys working with families in the Medical Home office and strives to be a steady source of support for patients and families. In her free time, Nicole enjoys spending time with her two young children, traveling, and trying out different restaurants.
Care Coordination
As part of the medical home, NAP will offer care coordination services to your
family. If you would like to learn more about these services please feel free
to contact our care coordinators at
(847) 253-3600 ext 257 or
at
[email protected].
Some Helpful Medical Home Links
Other Medical Home Services
At North Arlington Pediatrics we accommodate children and families at appointment time and have developed a process to assist us in identifying families' special needs. When you call to schedule an office visit, our staff will ask if your child has any special needs that we should be aware of. For example:
- Will you need extra time at this appointment to discuss your child's needs with the doctor or other office staff?
- Will you need help getting into the office building or the exam room?
- Will you need special accommodations in the waiting room or in the exam room? ( For example, does your child feel better waiting in the exam room or the waiting room where there is less stimulation?)
- Would you like to meet with our Care Coordinator during this visit to discuss your child's health insurance, coordination of benefits, educational issues, or referrals for specialty care, therapies, or other services?
Care Coordination Services
Care Coordination is a process that links children with special health care needs and their families to needed services and resources. Our staff will:
- Serve as an advocate for children and their families.
- Coordinate coverage with private insurance, Medicaid, and All Kids including:
- Document diagnosis codes.
- Provide copies of medical records.
- Provide letters of medical necessity.
- Coordinate referrals for specialty care.
- Coordinate authorization for services and supplies.
- Answer phone calls from families with questions regarding services and resources.
- Provide families with information on referrals and resources.
- Assist families in organizing and tracking medical information about their child.
- Link families with other families for support.
- Provide authorized information to schools and Early Intervention programs.
- Help with transition issues.
- Help with transition issues.