FAQs

Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.

Q: How do I prepare for a televisit?

A:  The best way to prepare for your telehealth visit, is to think of it as a regular office visit, but in your own home.  Your child’s physician will need to get important information from you so that they will be able to provide you with the best care possible.   

During your initial conversation with our triage nurses, you will be asked to gather information appropriate to your child’s situation.  Our nurses will happily guide you in taking your child’s vital signs and help answer questions you might have.

 Here are some helpful tips to help you prepare for your telehealth visit.

1. Make sure your child is present with you during their telehealth visit as this visit is just as important as a trip to our office would be
2. Talk to your child ahead of time and let them know that this is a special visit and that the doctor is going to want to talk to them too
3. Make sure that you and your child are in a well lighted area for your child’s virtual physical exam
4. For adolescent confidentiality, the location of the visit should take place in an area where privacy can be assured if necessary.
5. Make your child aware that the doctor may have to see certain areas of their body that may be bothering them
6. Make sure your child is dressed appropriately so that you are able to quickly show the physician any areas on the body of concern
7. Have a list of questions ready for the doctor
8. You may want to have a list of all your child’s symptoms, along with the progression of symptoms
9. Have a list of any behavior changes
10. Make sure that you have a list of medications your child takes
11. Make sure that you have collected all the information that was requested
    1. Temperature
    2. Pulse
    3. Respirations
    4. Weight
    5. Blood pressure if appropriate and equipment is available
12. Make sure your child has completed any necessary questionnaires before the visit that have been requested by the doctor

Q: How do I log on to a televisit?

A: Logging On

1. When you call to schedule your appointment, our office staff will make sure your account is web-enabled
2. Use a device with a camera and microphone. Open up your internet browser on your device (Chrome, Safari, etc)  and at the top of the page, in the URL Address bar (not the Google Search box) type the following: doxy.me/mydrsname - the specific doctors name URL will be given to you when you schedule the appointment.
3. This should take you to the login page. It will ask you to type the patient’s name and click “check in”.
4. Then it will ask you to allow access to your camera for the visit. Click Allow.
5. Please arrive a few minutes early to the virtual room, to test that the camera and microphone are working properly.
6. Refer to this doxy.me flyer for guidance: https://help.doxy.me/en/articles/95857-check-in-flyer-for-patients

 

Q: What is a Pediatrician?

A: A pediatrician is a medical doctor who specializes in the care of children. Pediatricians have undergone special training in the health and illnesses of infants, teens and young adults, and the majority of pediatricians are certified by the American Board of Pediatrics after passing a comprehensive exam.

Pediatricians provide preventive health care for children in good health and medical care for children who are acutely or chronically ill. They also provide parents with support and advice with issues such as growth and development, safety and prevention, nutrition, and emotional wellness to foster a lifetime of good health.

Q: Can I meet my pediatrician before my baby is born?

A: Yes, in fact we strongly encourage parents-to-be to visit our office for a prenatal appointment. This is a great way to get acquainted with our office and our doctors. During this visit, we will answer any questions that you have about our practice or your new child. Visit our expectant parent's page for more information.

Q: How often should my child see the pediatrician?

A: Your child should not only see the pediatrician for an illness. It is also important to schedule well-child-care exams regularly, beginning in infancy. Also called well-care visits or checkups, these routine examinations provide the best opportunity for the doctor to observe the progress of your child's physical and mental growth and development; to counsel and teach parents; to detect problems through screening tests; to provide immunizations, and to get to know one another. Well-care visits are strongly recommended as part of preventive pediatric care.

Well-child visits are also a good time for parents to raise questions and concerns about a child's development, behavior, nutrition, safety and overall well-being.

North Arlington Pediatrics recommends this schedule for routine well-care visits:

• 3 to 5 days
• 1 month
• 2 months
• 3 months
• 4 months
• 6 months
• 8 months
• 10 months
• 12 months
• 15 months
• 18 months
• 24 months
• 30 months
• 3 years
• 4 years
• And once every year thereafter for an annual health supervision visit that includes a physical exam as well as a developmental, behavioral, and learning assessment.

Q: What is the best way to schedule an appointment with your office?

A: You can schedule an appointment by calling our office during regular business hours, or by requesting an appointment online.

Q: Is your office accepting new patients?

A:  At this point we are accepting new patients under the age of 2. Contact our office for additional information or request an appointment.

Q: Why does my child need to receive vaccinations?

A: Immunizations are a series of shots given to children at different ages to help ward off serious, and potentially fatal, childhood diseases. Making sure your child receives immunizations when scheduled is the best way to help protect your child from potentially fatal diseases. According to the American Academy of Pediatrics, vaccinations have reduced the number of infections from vaccine-preventable diseases by more than 90%. If you're apprehensive about vaccinations, please do not hesitate to contact our office.